WHAT CAN I HAVE STAMPED ON MY ITEM?

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I can stamp many things on the items that can be personalized. I can stamp names, dates, quotes, special words; it just depends on the item and the amount of characters that will fit. I won't however stamp curse words, derogatory words or racist terms. Thank you for understanding. You can find the font options on the collections page.  

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WHAT DO I DO IF MY ITEM HAS TARNISHED?

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Tarnishing is pretty normal for some people due to hydrogen sulfide gas in the air or the use of cosmetics. The best thing to do is to put your jewelry back in the baggie (with the black anti-tarnish square) it came in to prevent it from being in the open air. Also I recommend that you don't wear jewelry when you shower or swim; especially in a swimming pool as the chlorine will affect the metal. The polishing squares should take the tarnish off of your items and make them look brand new.

 

 

THE DARKENING OF MY LETTERS HAS COME OFF, WHAT CAN I DO?

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Re-darkening your item is a really easy, DIY fix. You take a permanent marker (like a Sharpie) and darken your letters. Let it dry for a few minutes and then take a polishing square to remove the excess black. It will make your item look like new! You can use the polishing square/pad until it is black on both sides. You can purchase a polishing square in the add-on section. 

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HOW LONG WILL IT TAKE FOR MY ITEM TO SHIP?

 

Orders generally ship within 1-2 weeks. During peek holidays (Valentine's Day, Mother's Day, Christmas) - orders can take up to 3 weeks to ship. Even express orders will not ship next day, please take that into account when ordering.

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CAN I RETURN AN ITEM?

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You can return an item within the first 30 days, no questions asked. Simply send me an email to alexa@lexilyndesigns.com and I'll email you a return shipping label. A refund will be issued once the item is back in my hands. If you'd rather an exchange, I'm happy to do that as well.

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WHAT IS YOUR JEWERLY MADE OF?

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A vast majority of the items are sterling silver or gold-filled. Sterling silver items are nickel-free. I do have some items that are either aluminum, brass or copper; those will be noted in the item description. You can learn more about the metal types as well as possible skin reactions